Communicating in a leadership role is about more than fluency. It's about learning to adjust your behavior, language, and communication style to solve sensitive problems effectively. Master Classes are for managers or managers-to-be who don't speak English as their first language. We address several leadership content areas while building rapport with students and teaching them how to do the same with their colleagues. Master Classes are offered year-round. Contact us to learn more.
Curriculum based on on real-life people, operations, and communications challenges seen across the industry. Role-play scenarios adjusted to and generated by the needs of your business.
For managers and managers-to-be who don’t speak English as a first language. Facilitated by TESOL certified instructors who are management veterans.
Workshop format which means all learners have a chance to practice. Intensive discussions and activities relevant to work and food industry management.
4 weeks each. Choose 1 or all 6.
LEADERSHIP TOOLKIT: The Swiss army knife of leadership courses. A survey course of entry and mid-level skills, gets your team started with management thinking.
NONVERBAL COMMUNICATION: Body language, tone, and touch alter how intent is interpreted. Build awareness of non-verbal language habits and those of colleagues.
TAILORING YOUR MESSAGE: Approach sensitive issues and get positive interactions and outcomes. Learn to explain by being clear and concise.
CONFLICT MANAGEMENT: Address countless forms of conflict and learn the 5 basic approaches to dealing with each.
GIVING & RECEIVING FEEDBACK: Give written and verbal praise while speaking to behaviors and skills that can be improved or removed to develop a strong team.
COACHING FOR SUCCESS: Make trainees into trainers. Trust yourself and others, set clear objectives, and delegate appropriately.
CLASS SIZE: 10-15 employees
WHERE: On-site, at your business
LENGTH: 4 weeks
TIME: 2.5 hours per week
FOCUS: Leadership and soft-skills
INSTRUCTOR: Facilitated by ESL Works instructors with food industry + management experience
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